Below is the letter we received from Royal Caribbean International® four weeks after receiving their initial response about the incident from our "Cruise from Hell". At this point, we have been waiting 11 weeks for an acknowledgment that the matter would be resolved. It is in our view a denial of any responsibility, although the tour was advertised in the ships itinerary. Also, as you can see from the letter we wrote about the incident, the accident was just a part of the whole incident and the way we were treated after the accident was cause for as much stress, if not more, then the accident itself:For privacy concerns, I have exchanged the name of my fiance for the number Royal Caribbean International® turned us into as noted below. Aside from my fiances name, the letter is verbatim as we received it.

August 20, 1998

Re: Majesty of the Seas
Sailing Date: May 17, 1998

Dear # 5314194:

We acknowledge receipt of your letter regarding your recent cruise, which was forwarded to our department for handling. On the outset we apologize for our delay in responding.

Routine investigation of this particular matter has determined that this incident directly involved the tour operator (an independent agent), which is solely responsible for his actions. We have taken the liberty of forwarding your letter to the following tour company for handling:

Chukka Cove Farm
P.O. Box 160
Ocho Rios, Jamaica W.I.

Please allow two to three weeks to receive a reply directly from the tour operator.

Sincerely,

Royal Caribbean Cruises LTD.

Elizabeth A. Junco, Adjuster
Risk Management Department